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Pilot Configuration
Goal
I want to get continuous structured data on emergi...
Uncover emerging customer pain points and unmet needs — automated insights from global digital channels, no manual effort needed
12 website or app sources
The Jsonify AI will open these automatically to explore and find your information
9
data columns
12
dashboard widgets
4
integrations
1
notification
Recommended
Pilot Phase (Scoped Evaluation)
Up to 12 weeks
€3,000
/ month
Typical scope: multi-country, weekly updates, multiple categories
- Real data from real sources
- Live dashboards or export feeds
- Validate scope, refresh cadence, quality
- Fixed price, no ongoing commitment
Most teams start here to validate fit before expanding.
Now, schedule a short call below to confirm scope and start the pilot, or build something new.
or email us at paul@jsonify.co
Data sources are the websites and apps where information will be collected from. These can be changed or expanded at any time. This is turned into data rows.
Sample data preview. This is synthetic test data generated to illustrate the structure. Real data from your sources will be populated during the pilot. This data powers the dashboard widgets.
| id | Source | Channel | Date | Issue | Product | Sentiment | EstimatedImpact | Mentions | ||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 |
|
r/PersonalFinance | Feb 3, 2026 | Delayed ACH transfers causing missed payments | BigBank Checking | Negative | Medium | 12 | ||
| 2 |
|
Trustpilot Reviews | Feb 2, 2026 | Poor customer service responsiveness | NationalBank Mobile | Negative | High | 34 | ||
| 3 |
|
@fintech_user | Feb 4, 2026 | Mobile deposit app crashes after update | RegionalBank App | Negative | High | 56 | ||
| 4 |
|
Product Reviews | Feb 1, 2026 | Confusing API documentation for payments integration | BankAPI Pro | Negative | Medium | 9 | ||
| 5 |
|
Comments | Feb 3, 2026 | Rising mortgage rates, affordability concerns | Mortgage Loans | Negative | High | 21 | ||
| 6 |
|
Article Comments | Feb 2, 2026 | Regulatory uncertainty impacting rollout of instant payments | Instant Pay Network | Neutral | High | 7 | ||
| 7 |
|
User Forums | Feb 4, 2026 | Unclear overdraft fee disclosures | Everyday Checking | Negative | High | 18 | ||
| 8 |
|
Article Comments | Feb 3, 2026 | Vendor lock-in with core banking migration | CoreX Platform | Negative | Medium | 11 | ||
| 9 |
|
Employee Reviews | Feb 1, 2026 | Understaffed contact centers causing burnout | Corporate Customer Support | Negative | Medium | 26 | ||
| 10 |
|
Answers | Feb 4, 2026 | Difficulty verifying identity for account opening | Online Account Opening | Negative | Medium | 14 | ||
| 11 |
|
Comments | Feb 2, 2026 | Poor personalization in digital banking offers | Digital Offers Engine | Negative | Medium | 8 | ||
| 12 |
|
Posts | Feb 3, 2026 | Talent shortage in payments engineering | Payments Team Hiring | Neutral | Medium | 10 | ||
| 13 |
|
r/Banking | Feb 4, 2026 | Hidden international transfer fees | GlobalWire Transfers | Negative | High | 20 | ||
| 14 |
|
Trustpilot Reviews | Feb 1, 2026 | Subscription fees for basic alerts after 'free' period | Alerts Plus | Negative | Low | 13 | ||
| 15 |
|
@bank_customer | Feb 2, 2026 | Biometric login failing frequently | Mobile Biometrics | Negative | Medium | 29 | ||
| 16 |
|
Product Reviews | Feb 3, 2026 | Slow reconciliation in accounting dashboard | TreasurySuite | Negative | Medium | 6 | ||
| 17 |
|
Comments | Feb 1, 2026 | Concerns about embedded finance partnerships | White-label Cards | Neutral | Medium | 5 | ||
| 18 |
|
Forum | Feb 4, 2026 | Lack of real-time fraud alerts | Fraud Monitor | Negative | High | 15 | ||
| 19 |
|
Comments | Feb 3, 2026 | Inaccurate interest calculation on savings | High-Yield Savings | Negative | High | 22 | ||
| 20 |
|
Analysis Comments | Feb 2, 2026 | Complex partner onboarding processes | Partner Portal | Negative | Medium | 9 | ||
| 21 |
|
Employee Reviews | Feb 4, 2026 | Poor internal communication during digital transformation | Transformation Program | Negative | Medium | 17 | ||
| 22 |
|
Questions | Feb 3, 2026 | Confusion about cashback eligibility terms | Rewards Checking | Negative | Low | 12 | ||
| 23 |
|
Article Comments | Feb 1, 2026 | Insufficient branch automation leading to long queues | Branch Kiosk | Negative | Medium | 8 | ||
| 24 |
|
Comments | Feb 4, 2026 | Data privacy concerns with third-party analytics | Analytics Suite | Negative | High | 16 | ||
| 25 |
|
@finserv_support | Feb 1, 2026 | Phishing campaign impersonating bank tweets | Social Security Alerts | Negative | High | 41 | ||
| 26 |
|
r/CreditCards | Feb 2, 2026 | Declined offers without explanation | Preapproved Card Offers | Negative | Low | 7 | ||
| 27 |
|
Trustpilot Reviews | Feb 4, 2026 | SLA breaches for wealth management onboarding | Wealth Onboarding | Negative | Medium | 19 | ||
| 28 |
|
Reviews | Feb 3, 2026 | Limited customization of risk rules | RiskEngine | Negative | Medium | 10 | ||
| 29 |
|
Reader Comments | Feb 2, 2026 | Lack of transparency on crypto custody fees | Crypto Custody | Negative | High | 23 | ||
| Looking for more? Great news − this is just a small sample. Jsonify production workflows process anywhere from tens of thousands to millions of real data rows per run! | ||||||||||
From
–
To
Filters
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Total Customer Feedback Instances
1,678
total customer feedback instances
8%
Most Discussed Topics on Social Media
Key Customer Pain Points Insights
A significant 45% of customer complaints relate to inadequate customer support across digital banking channels.
Emerging themes around data privacy and security have seen a 30% increase in customer discussions over the past month.
Customers are increasingly expressing frustration with lengthy onboarding processes, with 40% citing it as a major pain point in recent forum discussions.
Sentiment analysis reveals a growing dissatisfaction with mobile banking features, evidenced by a 25% rise in negative comments on social media platforms.
There is an unmet need for personalized banking solutions, as 50% of customers indicated they prefer tailored products over generic offerings.
Sentiment Trend Over Time
Recent Customer Reviews and Ratings
| Source | Product/Service | Rating | Review Summary | Date |
|---|---|---|---|---|
|
|
Mobile Banking App |
|
User-friendly interface but slow response times. | 2026-01-25 |
|
|
Personal Loan Services |
|
High fees and poor customer support. | 2026-01-28 |
|
|
Savings Account |
|
Good interest rates but complicated application process. | 2026-01-30 |
|
|
Credit Card |
|
Misleading rewards program and unexpected charges. | 2026-01-15 |
|
|
Online Banking |
|
Excellent online features; very convenient. | 2026-01-29 |
|
|
Home Mortgage |
|
Average service; rate lock issues. | 2026-01-20 |
|
|
Investment Services |
|
Outstanding advice and customer engagement. | 2026-01-22 |
|
|
Customer Service |
|
Support staff generally helpful but undertrained. | 2026-01-27 |
Top Platforms for Customer Feedback
| Source | Customer Feedback Type | Sentiment Score | Date |
|---|---|---|---|
|
|
Service Quality | 78 | 2026-01-28 |
|
|
Fees and Charges | 65 | 2026-01-30 |
|
|
Digital Banking Experience | 82 | 2026-01-15 |
|
|
Mobile App Usability | 55 | 2026-01-25 |
|
|
Customer Support | 72 | 2026-01-20 |
|
|
Loan Approval Process | 70 | 2026-01-29 |
|
|
Product Offerings | 68 | 2026-01-27 |
|
|
Employee Insights | 80 | 2026-01-22 |
Top 5 Emerging Customer Pain Points
Positive Sentiment Percentage
67.5%
positive sentiment across digital channels
5%
Unmet Needs Trend Analysis
Customer Needs Distribution by Source
Volume of Discussions by Channel
Sentiment Breakdown by Source
Structured data feeds are included — we're happy to help with API integration and automation.
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CSV
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Looking for more? Great news − this is just a small sample. Typically, our commercial customers process tens of thousands to millions of data points per task!
Radar continuously monitors your selected web sources and alerts you the moment something changes.
+7
Recent change
Emerging Pain Points Detected
12m ago
Customer Experience new issues identified from forums
Recent change
Sentiment Drop Alert
1h ago
Banking Services sentiment decreased by 15%
Recent change
New Customer Feedback
2m ago
Mobile Banking App recent reviews posted
Recent change
Unmet Needs Found
12m ago
Digital Payment Solutions new requests noted in discussions
Recent change
High Mentions Alert
1h ago
Customer Support received over 100 mentions today
Data connections determine where the collected data will be delivered. You can add, remove, or change connections at any time.
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