I want to get continuous structured data on emerging customer needs, pain points, and sentiment regarding insurance products and digital experiences from competitor review sites, social media platforms, and online forums.
A shared demo template. Read-only preview of what would be monitored in a real pilot.
Pilot Configuration
Pilot Phase (Scoped Evaluation)
Up to 12 weeksTypical scope: multi-country, weekly updates, multiple categories
- Real data from real sources
- Live dashboards or export feeds
- Validate scope, refresh cadence, quality
- Fixed price, no ongoing commitment
Most teams start here to validate fit before expanding.
Now, schedule a short call below to confirm scope and start the pilot, or build something new.
or email us at paul@jsonify.co
Data sources are the websites and apps where information will be collected from. These can be changed or expanded at any time. This is turned into data rows.
| id | Source | Platform | Date | Rating | Title | Text | Sentiment | RequestedAction | EstimatedMonthlyPremium | PolicyType | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 |
|
Trustpilot | Feb 2, 2026 | 2 | Hidden fees and slow claims | Premium looked competitive but claims took 8 weeks and they billed me for an "administration fee" I didn't agree to. Customer service was polite but unhelpful. ... show all |
negative | Full refund of admin fee and faster claim resolution | $78.50 | Auto | ||
| 2 |
|
Feb 3, 2026 | 4 | Decent coverage but app crashes | Haven't had to file a major claim yet. Coverage seems fine, but their mobile app logs me out constantly when I try to upload documents. ... show all |
neutral | Fix mobile app authentication bugs | $92.00 | Homeowners | |||
| 3 |
|
Yelp | Feb 1, 2026 | 1 | Agent confusing and overpriced | Local agent quoted three different deductibles in one call. Final premium ended up much higher than the quote. Felt pushed into add-ons. ... show all |
negative | Clearer quotes and training for agents | $150.00 | Life | ||
| 4 |
|
Feb 4, 2026 | 5 | Quick digital sign-up | Signed up in 10 minutes through their website, no paper forms. Great UX and transparent pricing. | positive | Keep the streamlined digital process | $24.99 | Renter | |||
| 5 |
|
Feb 3, 2026 | 3 | Good price, limited coverage | Affordable premium but water backup isn't covered unless you add a rider. Should be clearer on policy page. ... show all |
neutral | Add clearer policy summaries online | $36.75 | Condo | |||
| 6 |
|
G2 | Feb 2, 2026 | 4 | Claims dashboard is useful | Their agent portal makes tracking claims easy for brokers. Missing bulk export for reporting though. | positive | Add CSV export for claims | $0.00 | Commercial | ||
| 7 |
|
Capterra | Feb 1, 2026 | 2 | Integration gaps with agency CRM | Policy data syncs inconsistently with our CRM which causes double-entry and errors. Support ticket turnaround slow. ... show all |
negative | API enhancements and faster support SLAs | $0.00 | Agency | ||
| 8 |
|
Consumer Reports | Feb 3, 2026 | 3 | Average satisfaction among peers | Mixed results in reliability and claims satisfaction compared to market leaders. Prices competitive but service varies by region. ... show all |
neutral | Standardize service levels nationally | $67.20 | Auto | ||
| 9 |
|
|
Feb 4, 2026 | 5 | Excellent bundling discounts | Bundled home and auto saved us 22% overall. Online quote tool accurate and fast. | positive | Promote bundle savings more prominently | $138.40 | Bundle | ||
| 10 |
|
Zillow | Feb 2, 2026 | 2 | Escalating premiums for older homes | Quoted premiums spike for pre-1950 houses; felt discriminatory. Underwriting requests many photos. | negative | Reassess underwriting thresholds for older properties | $210.00 | Homeowners | ||
| 11 |
|
Trustpilot | Feb 4, 2026 | 4 | Responsive online chat | Live chat solved my billing question in minutes. Would like a transcript email after the session. | positive | Email chat transcripts automatically | $44.00 | Health | ||
| 12 |
|
Feb 2, 2026 | 1 | Denied claim over minor clause | Their claim denial hinged on a clause buried in paperwork. Felt deceptive and now appealing. | negative | Transparent claim rationale and quicker appeals | $29.50 | Pet | |||
| 13 |
|
Feb 3, 2026 | 3 | Auto-renew confusion | They auto-renewed at a higher rate despite me receiving a renewal reminder. Took multiple calls to correct. ... show all |
neutral | Provide clear renewal comparison and opt-out link | $82.30 | Auto | |||
| 14 |
|
Feb 1, 2026 | 5 | Friendly local claims adjuster | Adjuster explained everything and arranged repairs quickly after storm damage. Great in-person support. ... show all |
positive | Maintain local adjuster responsiveness | $125.00 | Homeowners | |||
| 15 |
|
G2 | Feb 4, 2026 | 2 | Clunky policy admin UI | The dashboard is slow and unintuitive for managing endorsements. New hires struggle to learn it. | negative | Redesign UI and improve onboarding docs | $0.00 | Commercial | ||
| 16 |
|
Capterra | Feb 3, 2026 | 4 | Solid automation features | Automation reduced manual quoting time by 40%. Need better error handling for edge cases. | positive | Enhance error logging and handling | $0.00 | Agency | ||
| 17 |
|
Consumer Reports | Feb 4, 2026 | 1 | Poor disaster response | After recent floods many customers reported long delays and contractors unavailable. Coordination needs overhaul. ... show all |
negative | Improve catastrophe response planning | $98.60 | Flood | ||
| 18 |
|
|
Feb 1, 2026 | 5 | Transparent ID theft add-on | ID theft protection explained clearly and priced reasonably as an add-on. Purchased at checkout without pressure. ... show all |
positive | Offer bundled discount with identity protection | $6.99 | Identity | ||
| 19 |
|
Zillow | Feb 4, 2026 | 4 | Helpful policy comparison tool | Comparison tool highlighted different coverage limits clearly; saved time during house hunt. | positive | Add sample claim scenarios to comparisons | $153.25 | Homeowners | ||
| 20 |
|
Trustpilot | Feb 1, 2026 | 3 | Mixed feedback on premiums | Some customers get great rates while others report surprise increases at renewal. Needs consistent communication. ... show all |
neutral | Clarify renewal pricing factors | $59.99 | Renter | ||
| 21 |
|
Feb 4, 2026 | 5 | Great telematics discount | Installed their tracking device and got a 25% discount quickly. App shows driving tips too. | positive | Keep telematics incentives and expand privacy options | $48.75 | Auto | |||
| 22 |
|
Feb 2, 2026 | 2 | Robotic phone menu | Phone menu routes you in circles and long hold times. Bot couldn't escalate to a human. | negative | Improve call routing and human escalation | $71.00 | Health | |||
| 23 |
|
Feb 2, 2026 | 4 | Community outreach appreciated | Company donated to local relief after wildfire; customers appreciated proactive support. | positive | Continue local disaster donations | $110.00 | Homeowners | |||
| 24 |
|
G2 | Feb 1, 2026 | 3 | Feature-rich but pricey | Lots of features for brokers but licensing costs are steep for small agencies. | neutral | Introduce a scaled pricing tier for small agencies | $0.00 | Agency | ||
| 25 |
|
Capterra | Feb 4, 2026 | 1 | Data loss during migration | We lost a week of policy change logs during provider migration. Critical for audits—unacceptable. | negative | Data recovery and compensation for audit costs | $0.00 | Commercial | ||
| 26 |
|
Consumer Reports | Feb 2, 2026 | 4 | Good value for seniors | Seniors rated this insurer highly for clear benefits and help with paperwork. Pricing is competitive in that cohort. ... show all |
positive | Expand senior-focused guidance materials | $55.40 | Medicare Supplement | ||
| 27 |
|
|
Feb 3, 2026 | 2 | Misleading promo terms | Promotional 20% off excluded many customers due to small print. Felt bait-and-switch. | negative | Make promotional eligibility explicit up front | $64.99 | Auto | ||
| 28 |
|
Zillow | Feb 1, 2026 | 5 | Fast quote for new homeowners | Instant quote tool provided a reasonable estimate while closing. Helpful for budgeting closing costs. ... show all |
positive | Integrate quote with mortgage timelines | $189.00 | Homeowners | ||
| Looking for more? Great news − this is just a small sample. Jsonify production workflows process anywhere from tens of thousands to millions of real data rows per run! | ||||||||||||
Filters
Total Customer Reviews Collected
Most Discussed Insurance Features
Source Breakdown of Customer Feedback
Sentiment Distribution on Insurance Products
Customer Sentiment Trend (Last 6 Months)
Key Observations on Customer Sentiment
Top 5 Competitor Pain Points
Recent Reviews from Social Media
| Source | Review | Sentiment | Date |
|---|---|---|---|
|
|
Great coverage options, but customer service needs improvement. | Neutral | 2026-01-28 |
|
|
I had a horrible experience with my claim process. Very frustrating. | Negative | 2026-01-30 |
|
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The app is user-friendly, but the coverage could be better. | Neutral | 2026-01-25 |
|
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I love the discounts offered! Makes insurance more affordable. | Positive | 2026-01-29 |
|
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Had issues with my last renewal, but the online support was helpful. | Mixed | 2026-01-31 |
|
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Can anyone recommend a good insurance provider? I’m new to this. | Neutral | 2026-01-27 |
|
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Fantastic digital experience! Everything is straightforward. | Positive | 2026-01-26 |
|
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The claims process is too complicated and takes too long. | Negative | 2026-01-24 |
Average Rating of Competitors' Products
Emerging Customer Needs Over Time
Top Concerns from Online Forums
| Source | Concern | Sentiment | Date |
|---|---|---|---|
|
|
Long claim processing times | Negative | 2026-01-28 |
|
|
Confusing policy terms | Negative | 2026-01-30 |
|
|
Lack of customer support | Negative | 2026-01-26 |
|
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Positive online experiences | Positive | 2026-01-29 |
|
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High premium costs | Negative | 2026-01-31 |
|
|
Easy digital interface | Positive | 2026-01-25 |
|
|
Inadequate coverage options | Negative | 2026-01-27 |
|
|
Helpful customer service | Positive | 2026-01-26 |
Volume of Customer Feedback by Platform
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Radar continuously monitors your selected web sources and alerts you the moment something changes.
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Data connections determine where the collected data will be delivered. You can add, remove, or change connections at any time.