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Pilot Configuration
Goal
I want to get continuous structured data on compet...
Gain insights into competitor customer experiences and satisfaction metrics — effortlessly automated for strategic advantage
12 website or app sources
The Jsonify AI will open these automatically to explore and find your information
amazon.com
10
data columns
12
dashboard widgets
3
integrations
1
notification
Recommended
Pilot Phase (Scoped Evaluation)
Up to 12 weeks
€3,000
/ month
Typical scope: multi-country, weekly updates, multiple categories
- Real data from real sources
- Live dashboards or export feeds
- Validate scope, refresh cadence, quality
- Fixed price, no ongoing commitment
Most teams start here to validate fit before expanding.
Now, schedule a short call below to confirm scope and start the pilot, or build something new.
or email us at paul@jsonify.co
Data sources are the websites and apps where information will be collected from. These can be changed or expanded at any time. This is turned into data rows.
Sample data preview. This is synthetic test data generated to illustrate the structure. Real data from your sources will be populated during the pilot. This data powers the dashboard widgets.
| id | Source | Product | Price | Original Price | Stock Status | Rating | Reviews | Last Updated | Customer Service | ||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 |
amazon.com
|
Echo Show 10 (3rd Gen) - Charcoal | $179.99 | $249.99 | In Stock |
|
18,432 | Feb 3, 2026 | 24/7 chat, 30-day returns | ||
| 2 |
|
Insignia 50" 4K Smart TV | $229.00 | $299.00 | Low Stock |
|
4,128 | Feb 2, 2026 | Live chat M-F 8am-10pm | ||
| 3 |
|
Sony WH-1000XM5 Wireless Headphones | $348.00 | $399.99 | Online Only |
|
12,987 | Feb 4, 2026 | Phone support 24/7, store pickup returns | ||
| 4 |
|
Apple AirTag 4-Pack | $99.99 | $99.99 | In Stock |
|
62,410 | Feb 3, 2026 | Free returns 90 days, in-store help | ||
| 5 |
shopify.com
|
Minimalist Leather Wallet (Merchant: Oak & Co.) | $39.00 | $49.00 | Preorder |
|
214 | Feb 1, 2026 | Email 24-48h response | ||
| 6 |
|
QuickShip Delivery Service - Reviews | N/A | N/A | N/A |
|
1,842 | Feb 4, 2026 | Average response time 3 days | ||
| 7 |
|
Cordless Vacuum Model CV-300 | $199.99 | $249.99 | Recommended Buy |
|
560 | Feb 3, 2026 | Manufacturer hotline, M-F 9-6 | ||
| 8 |
|
Acme CRM - Enterprise Plan | $1200/mo | $1500/mo | Available |
|
432 | Feb 2, 2026 | Dedicated CSM, 24/5 support | ||
| 9 |
|
TaskFlow Pro - SaaS | $29/user/mo | $49/user/mo | Free Trial |
|
278 | Feb 3, 2026 | Live chat, knowledge base | ||
| 10 |
|
Rivertown Cafe - Overall Experience | N/A | N/A | Open |
|
1,120 | Feb 2, 2026 | Owner responds within 24 hours | ||
| 11 |
|
RetailCo - Employee Reviews | N/A | N/A | Hiring |
|
1,965 | Feb 1, 2026 | HR response 5-7 days | ||
| 12 |
|
HomeGoodsOnline Store - Customer Reviews | N/A | N/A | Mixed |
|
389 | Feb 4, 2026 | Support ticket backlog 5 days | ||
| 13 |
amazon.com
|
Instant Pot Duo Crisp 8-qt | $129.95 | $189.95 | In Stock |
|
44,210 | Feb 3, 2026 | Alexa help, 1-year warranty support | ||
| 14 |
|
Ninja Air Fryer Max XL | $119.00 | $149.00 | In Stock |
|
8,305 | Feb 2, 2026 | Online chat, 90-day returns | ||
| 15 |
|
Apple MacBook Air 15" M2 | $1,099.00 | $1,199.00 | Backordered |
|
9,765 | Feb 4, 2026 | Genius Bar appointments, phone support | ||
| 16 |
|
Dyson V12 Detect Slim | $549.99 | $599.99 | Limited Stock |
|
3,221 | Feb 3, 2026 | In-store returns, 30-day policy | ||
| 17 |
shopify.com
|
Organic Baby Blanket (Merchant: LittleSprout) | $64.00 | $80.00 | In Stock |
|
98 | Feb 1, 2026 | Live chat 9-5, 24h email | ||
| 18 |
|
BrightLoans - Lender Reviews | N/A | N/A | N/A |
|
2,746 | Feb 4, 2026 | Phone support, mixed feedback | ||
| 19 |
|
Allergy Relief Nasal Spray | $14.99 | $19.99 | Highly Rated |
|
1,032 | Feb 3, 2026 | Pharma helpline 24/7 | ||
| 20 |
|
SecureDocs - Document Management | $15/user/mo | $25/user/mo | Popular |
|
1,104 | Feb 2, 2026 | Priority support SLA available | ||
| 21 |
|
HireSmart ATS | $199/mo | $299/mo | Free Demo |
|
146 | Feb 3, 2026 | Onboarding team, weekday hours | ||
| 22 |
|
Seaside Grill - Customer Experience | N/A | N/A | Open |
|
842 | Feb 2, 2026 | Manager replies within 48h | ||
| 23 |
|
TechNova - Interview Reviews | N/A | N/A | Actively Recruiting |
|
2,314 | Feb 1, 2026 | Recruiter follow-up 1 week | ||
| 24 |
|
EcoGadgets - Online Store Reviews | N/A | N/A | Mixed Feedback |
|
542 | Feb 4, 2026 | Slow email replies | ||
| 25 |
amazon.com
|
Ring Video Doorbell Pro 2 | $189.99 | $249.99 | In Stock |
|
27,560 | Feb 3, 2026 | 24/7 support, device replacement policy | ||
| 26 |
|
Samsung Galaxy A55 | $349.00 | $399.00 | In Stock |
|
5,678 | Feb 2, 2026 | Live chat, 30-day returns | ||
| 27 |
|
Google Pixel 8a | $499.00 | $549.00 | Pick Up Today |
|
3,987 | Feb 4, 2026 | In-store tech support, online chat | ||
| 28 |
|
Keurig K-Supreme Plus | $179.99 | $209.99 | Online Only |
|
2,501 | Feb 3, 2026 | Extended returns during promo | ||
| 29 |
shopify.com
|
Handmade Soy Candle (Merchant: Wick & Willow) | $22.00 | $28.00 | Limited |
|
1,012 | Feb 1, 2026 | Personalized responses within 24h | ||
| 30 |
|
StreamWave Streaming - Reviews | N/A | N/A | N/A |
|
6,430 | Feb 4, 2026 | Chatbot plus human escalation | ||
| Looking for more? Great news − this is just a small sample. Jsonify production workflows process anywhere from tens of thousands to millions of real data rows per run! | |||||||||||
From
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To
Filters
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Total Competitor Reviews Collected
2,568
total reviews from competitors
8%
Top 5 Competitor Customer Experience Features
Comparison of Service Offerings by Competitor
| Source | Competitor | Satisfaction Rating | Omnichannel Features | Recent Customer Feedback |
|---|---|---|---|---|
|
amazon.com
|
Amazon |
|
Click & Collect, Live Chat | Great service but shipping delays noted. |
|
|
Walmart |
|
In-Store Pickup, Mobile App | Convenient but inconsistent product availability. |
|
|
Best Buy |
|
Curbside Pickup, Virtual Consultations | Excellent customer support and fast service. |
|
|
Target |
|
Same-Day Delivery, Order Online | Satisfactory experience; some issues with app usability. |
|
|
Yelp Reviews |
|
None | Mixed reviews on customer service responsiveness. |
|
|
Trustpilot Reviews |
|
None | Positive feedback on return policies but slow responses. |
|
|
G2 Reviews |
|
None | Good product selection but long wait times in-store. |
|
|
SiteJabber Reviews |
|
None | Customer service experiences vary greatly. |
Average Customer Satisfaction Score
84.5%
average customer satisfaction score
3%
Omnichannel Service Offerings by Competitor
Key Observations on Customer Experience
Competitors are increasingly prioritizing omnichannel experiences, with 78% offering seamless transitions between online and offline services.
Customer satisfaction ratings on Trustpilot show a marked increase for Best Buy, reaching 87% positive feedback in Q1 2026.
Walmart has reduced order fulfillment times by 15% compared to last quarter, positively impacting customer reviews.
Product return policies are becoming a key differentiator, with 85% of customers indicating they prefer retailers with hassle-free returns based on data from sitejabber.com.
G2 reviews highlight a growing preference for personalized shopping experiences, with 62% of customers valuing tailored recommendations.
Customer Experience Feature Distribution
Volume of Customer Feedback Over Time
Trends in Competitor Customer Satisfaction
Customer satisfaction ratings for online retailers have decreased by 8% compared to last quarter, indicating a growing concern among consumers.
Amazon continues to lead in omnichannel service offerings, with 78% of customers appreciating its seamless integration between online and in-store experiences.
Target has seen a notable increase in positive reviews related to customer support, spiking by 15% in the last month on Trustpilot.
Best Buy's return policy has garnered mixed feedback, with 60% of reviews on Yelp mentioning dissatisfaction in the ease of returns.
Overall, retailers that prioritize customer experience enhancements are seeing higher satisfaction metrics, with an average score of 82% across reviews.
Customer Satisfaction Trend Over Time
Detailed Competitor Review Insights
| Source | Product | Customer Satisfaction (%) | Features Score (out of 10) | Date |
|---|---|---|---|---|
|
|
Amazon Prime | 88 | 9 | 2026-01-15 |
|
|
Walmart Grocery | 82 | 8 | 2026-01-20 |
|
|
Best Buy Geek Squad | 90 | 9 | 2026-01-25 |
|
|
Target Online Shopping | 85 | 7 | 2026-01-30 |
|
|
Shopify Customer Service | 91 | 8 | 2026-01-28 |
|
|
Walmart | 79 | 6 | 2026-01-18 |
|
|
Best Buy | 87 | 8 | 2026-01-22 |
|
|
Target App | 86 | 7 | 2026-01-19 |
Source Distribution of Customer Reviews
Structured data feeds are included — we're happy to help with API integration and automation.
JSON
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CSV
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Looking for more? Great news − this is just a small sample. Typically, our commercial customers process tens of thousands to millions of data points per task!
Radar continuously monitors your selected web sources and alerts you the moment something changes.
Recent change
Price Change Detected
Yesterday
Dyson V15 Vacuum is now $599 (-$50)
Recent change
New Listing Appears
5m ago
Sony WH-1000XM5 Headphones now available
Recent change
Product Unavailable
5m ago
Apple Watch Series 8 is out of stock
amazon.com
Recent change
Service Offering Updated
3h ago
Customer Support Plan now offers 24/7 support
shopify.com
Recent change
Customer Service Rating Change
5m ago
Walmart Customer Service dropped to 3.5 stars
Data connections determine where the collected data will be delivered. You can add, remove, or change connections at any time.
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