I want to get continuous structured data on customer journey friction points, digital interaction feedback, and emerging sentiment trends from global customer review sites, social media platforms, and competitor experience forums.
A shared demo template. Read-only preview of what would be monitored in a real pilot.
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This is a real demo!
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Pilot Configuration
Goal
I want to get continuous structured data on custom...
Uncover friction points and sentiment trends in customer journeys — automated insights that drive strategic improvements
12 website or app sources
The Jsonify AI will open these automatically to explore and find your information
12
data columns
12
dashboard widgets
4
integrations
1
notification
Recommended
Pilot Phase (Scoped Evaluation)
Up to 12 weeks
€3,000
/ month
Typical scope: multi-country, weekly updates, multiple categories
- Real data from real sources
- Live dashboards or export feeds
- Validate scope, refresh cadence, quality
- Fixed price, no ongoing commitment
Most teams start here to validate fit before expanding.
Now, schedule a short call below to confirm scope and start the pilot, or build something new.
or email us at paul@jsonify.co
Data sources are the websites and apps where information will be collected from. These can be changed or expanded at any time. This is turned into data rows.
Sample data preview. This is synthetic test data generated to illustrate the structure. Real data from your sources will be populated during the pilot. This data powers the dashboard widgets.
| id | Source | Company | Product | Issue | Sentiment | Rating | Reviews | Region | ReportedDate | Impact | Notes | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 |
|
FlyAway Airlines | Mobile Booking App | Payment gateway timeout during checkout | Negative | 2 | 18 | EU | Feb 2, 2026 | High | Multiple users report duplicate charges and abandoned bookings; screenshots of error code 504 attached ... show all |
||
| 2 |
|
ShopEase | Checkout Flow | Promo code not applied | Neutral | 3 | 46 | US | Feb 3, 2026 | Medium | Customers say discount codes show 'invalid' despite meeting T&Cs; customer service slow to respond | ||
| 3 |
|
Seabreeze Resorts | Booking Portal | Missing availability for loyalty members | Negative | 2 | 24 | APAC | Feb 1, 2026 | High | Frequent reports of member rates not appearing; loyalty points not reflected at checkout | ||
| 4 |
|
GreenBite Cafe | Online Ordering | Incorrect order customization | Negative | 1 | 12 | US | Feb 3, 2026 | Medium | Sauce and allergy requests ignored; customers post photos showing wrong items | ||
| 5 |
|
StreamWave | Streaming App | Frequent buffering on live channels | Negative | 2 | 158 | Global | Feb 2, 2026 | High | Users complaining about 30s+ rebuffering; issue spike after latest update | ||
| 6 |
|
BankRight | Mobile Banking | Account lockouts after MFA | Negative | 2 | 34 | UK | Feb 4, 2026 | High | Customers required to visit branch to unlock; MFAs failing with 'session expired' | ||
| 7 |
|
FitHome | Wearable Sync | Data sync failure with Android 13 | Negative | 3 | 89 | US | Feb 2, 2026 | Medium | Step counts and sleep data missing after OS update; firmware patch pending | ||
| 8 |
|
ParcelGo | Delivery Tracker | Incorrect ETAs and status flips | Negative | 2 | 76 | US | Feb 3, 2026 | High | Packages marked 'delivered' while still in transit; customers post proof of non-delivery | ||
| 9 |
instagram.com
|
LuxeSkin | E-commerce Store | Delayed order confirmations | Neutral | 3 | 41 | EU | Feb 1, 2026 | Low | Influencer customers report 24-48 hour delay for confirmation emails | ||
| 10 |
|
WorkFlowX | SaaS Project Manager | Slow load times on dashboards | Negative | 2 | 52 | Global | Feb 4, 2026 | Medium | Large projects time out; users revert to older UI to regain speed | ||
| 11 |
|
HireSmart | Applicant Tracking | Resume parsing errors | Negative | 2 | 29 | US | Feb 2, 2026 | Medium | Fields like education and work history map incorrectly; recruiters manually edit profiles | ||
| 12 |
|
TechNova | Customer Support | Long wait times and unresolved tickets | Negative | 1 | 63 | US | Feb 3, 2026 | High | Former employees and customers cite ticket backlog and poor escalation practices | ||
| 13 |
|
AutoLease Direct | Online Contract Signing | E-signature not saving | Negative | 2 | 27 | EU | Feb 4, 2026 | High | Contracts lose signature page causing delays in vehicle delivery | ||
| 14 |
|
HomePro | Virtual Consultation | Video call drops mid-session | Negative | 2 | 19 | CA | Feb 2, 2026 | Medium | Users on fiber still see disconnects; no automated reconnection | ||
| 15 |
|
MountainLodge | Reservation Widget | Overbooked dates shown as available | Negative | 1 | 33 | APAC | Feb 1, 2026 | High | Guests arriving with confirmed bookings find rooms unavailable; manual reconciliation required | ||
| 16 |
|
SushiWave | Table Booking | Double bookings and time clashes | Negative | 2 | 14 | US | Feb 3, 2026 | Medium | Hosts report reservations show as confirmed twice for same slot | ||
| 17 |
|
PlayWorks | Game Launcher | Patch causing corrupted saves | Negative | 1 | 220 | Global | Feb 4, 2026 | High | Community shares workarounds; devs promised hotfix but unclear ETA | ||
| 18 |
|
MedAssist | Appointment Booking | Wrong timezone for bookings | Negative | 2 | 11 | UK | Feb 2, 2026 | Medium | Patients arrive at wrong times; backend timezone handling inconsistent | ||
| 19 |
|
CafeRoast | Loyalty App | Points not credited after purchase | Negative | 2 | 38 | AU | Feb 3, 2026 | Medium | Receipts show purchases but app balance unchanged until manual sync | ||
| 20 |
|
EcoRide | Ride-Hailing App | Surge pricing misapplied | Negative | 2 | 95 | US | Feb 4, 2026 | High | Riders charged 2-3x without surge banner; support refunds inconsistent | ||
| 21 |
instagram.com
|
ModaHouse | Shopify Store | Image galleries failing on mobile | Neutral | 3 | 22 | EU | Feb 1, 2026 | Low | Users swipe but images stuck on first frame; desktop unaffected | ||
| 22 |
|
SecureMail | Email Encryption | Attachments inaccessible after decryption | Negative | 2 | 16 | Global | Feb 2, 2026 | High | Businesses report lost productivity; security team investigating key exchange bug | ||
| 23 |
|
FleetManage | Driver App | Route recalculation sends drivers off-route | Negative | 2 | 28 | US | Feb 3, 2026 | Medium | Drivers report increased fuel/time; alternative GPS recommended by ops | ||
| 24 |
|
RetailWorks | In-store POS | Card reader disconnects during peak hours | Negative | 1 | 47 | US | Feb 4, 2026 | High | Employees cite daily manual restarts; managers escalate to vendor | ||
| 25 |
|
BrightLearn | E-learning Platform | Certificate generation delayed | Neutral | 3 | 9 | EU | Feb 2, 2026 | Low | Students wait 48+ hours; admin manual export used as workaround | ||
| 26 |
|
QuickFix | Home Service Booking | Technician no-shows without notification | Negative | 2 | 61 | CA | Feb 3, 2026 | High | Customers forced to reschedule; refund process slow | ||
| 27 |
|
HarborView B&B | Guest Portal | Invoice totals incorrect for taxes | Negative | 2 | 8 | EU | Feb 1, 2026 | Medium | Tax settings misapplied for international guests; manual billing required | ||
| 28 |
|
Bella Salon | Appointment Reminders | SMS reminders sent to wrong numbers | Negative | 1 | 20 | US | Feb 4, 2026 | High | Privacy concern; clients received reminders for strangers | ||
| 29 |
|
PhotoCloud | Cloud Backup | Corrupted uploads after deduplication | Negative | 2 | 134 | Global | Feb 2, 2026 | High | Photographers losing recent files; company offering phased restore options | ||
| Looking for more? Great news − this is just a small sample. Jsonify production workflows process anywhere from tens of thousands to millions of real data rows per run! | |||||||||||||
From
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Filters
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Total Customer Interactions Analyzed
8,745
total customer interactions analyzed
5%
Most Common Friction Points
Average Customer Satisfaction Score
78%
average customer satisfaction score
3%
Emerging Sentiment Trends Over Time
Recent Customer Reviews and Feedback
| Source | Product | Rating | Date | Feedback |
|---|---|---|---|---|
|
|
Product A |
|
2026-02-01 | Great product, but had some shipping delays. |
|
|
Service B |
|
2026-01-28 | Good service but the wait time was too long. |
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Experience C |
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2026-01-30 | Absolutely loved the experience! Would recommend. |
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Product D |
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2026-02-02 | Not what I expected, quality was mediocre. |
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Service E |
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2026-01-29 | Overall good, just a few hiccups during the process. |
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Product F |
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2026-01-31 | Excellent product, user-friendly and effective! |
|
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Company G |
|
2026-02-01 | Decent place to work, but management needs improvement. |
|
instagram.com
|
Experience H |
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2026-01-25 | Loved it! Pictures don’t do it justice. |
Competitor Sentiment Comparison Over Time
Customer Journey Friction Points Distribution
Volume of Digital Interactions by Source
Key Observations on Customer Friction
Customer feedback indicates that 40% of users experience delays during the checkout process, highlighting a significant friction point.
Recent sentiment analysis reveals a rising trend of 25% positive reviews regarding customer support responsiveness on platforms like Trustpilot and Yelp.
Competitor forums indicate that 30% of users prefer alternative solutions due to perceived complexity in product usage, suggesting a need for improved user guidance.
Social media interactions indicate a 15% increase in discussions about product pricing transparency, indicating potential customer concern.
Engagement on Reddit shows a growing interest in sustainability practices, with 20% of comments mentioning environmental impact as a factor in their purchase decisions.
Top Sources for Customer Feedback
Sentiment Breakdown by Platform
Sentiment Trends by Review Source
| Source | Product/Service | Sentiment Score | Friction Point | Date |
|---|---|---|---|---|
|
|
Product A |
|
Long delivery times | 2026-01-15 |
|
|
Service B |
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Poor customer service | 2026-01-20 |
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Hotel C |
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Cleanliness issues | 2026-01-25 |
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Product D |
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Difficult return process | 2026-01-28 |
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Service E |
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Lack of responsiveness | 2026-01-30 |
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Product F |
|
Limited features | 2026-02-01 |
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Software G |
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Steep learning curve | 2026-02-02 |
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Company H |
|
High turnover rate | 2026-01-10 |
Structured data feeds are included — we're happy to help with API integration and automation.
JSON
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CSV
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Looking for more? Great news − this is just a small sample. Typically, our commercial customers process tens of thousands to millions of data points per task!
Radar continuously monitors your selected web sources and alerts you the moment something changes.
+7
Recent change
Emerging Sentiment Trend
2m ago
Customer Feedback Positive sentiment rising
Recent change
Negative Feedback Alert
1h ago
Customer Experience High negative sentiment detected
Recent change
New Review Source Detected
1h ago
Competitor Insights New reviews available on G2
Recent change
Customer Journey Friction
12m ago
Checkout Process Issues reported in reviews
Recent change
Rating Change Detected
2m ago
Service Quality Rating dropped to 3 stars
Data connections determine where the collected data will be delivered. You can add, remove, or change connections at any time.
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